Effective Date: November 21, 2023
This privacy policy describes our collection and use of personal information that we collect through the www.apexwaves.com website.
In this document, the words “we,” “our” and “us” refer to Apex Waves LLC, a North Carolina limited liability company, “you” and “your” refer to visitors to our Website, the “Website” refers to the www.apexwaves.com website, and this “Policy” refers to this Privacy Policy.
This Policy is effective as of the date shown above. When we update this Policy, we will update the Effective Date above. You should review this Policy from time to time.
Personal Information
When this Policy refers to “personal information,” it is referring to information that may be used to identify an individual person. Personal information includes a person’s name, telephone number, email address and mailing address. Personal information may also refer to a person’s social media identifiers. In addition, certain information that is provided by your computer or the internet, such as the “IP Address” associated with your computer or mobile device may be personal information.
How and Why We Collect Personal Information
General
Our Website provides a variety of forms that allow you to contact us. These forms allow you to request a product quote, a repair quote, request support, offer to sell surplus goods to us, request technical support, or send us message. In general, these forms request your name, email address and telephone number. In some cases, they request the name of your employer and your location. We will use this information to respond to your request.
Reviews
If you submit a review through the Website, we will collect your name, county and state or region, in addition to any other personal information that you decide to leave in your review. We may use this information to relate your review back to a purchase you made. If you submit a review, we may post your review and the personal information you provide with the review to our Website.
Technical Information
As part of the normal operation of the Website, we collect information about visitors to our Website. This information includes the “IP address” of the device used to connect to our Website. An IP address is a long series of numbers that can, sometimes, be used to uniquely identify a device on the internet. We do not associate this IP address with any other personal information we collect through the Website.
In addition, our Website uses a technology known as “cookies” to allow our Website to function properly and to identify users when they return to our Website. Our cookies do not contain any personal information, but they can be used to uniquely identify visitors as they visit the various parts of our Website. From time to time, we may employ other technologies to perform similar functions.
We use technical information to operate the Website, to improve its function and performance and to learn about how visitors to our Website interact with it. That information helps us decide how to improve and organize the Website.
Other Uses
We will also use your personal information to process any warranty claims or returns and to communicate with you about your orders for products or repairs. We will also use your personal information to keep a record of your purchase and return history.
Our Disclosures of Your Personal Information
We may disclose your Personal Information to companies that provide services to us in support of our business, including shipping companies, freight expeditors, technology providers and other service providers. When we do so, we do so under conditions that require the service provider to keep the personal information confidential.
In addition, we may disclose your Personal Information if required to do so by law, court order, warrant, subpoena or other legal requirement.
How Long We Keep Personal Information
We will keep your personal information indefinitely.
Sales of Personal Information
We do not sell personal information. However, if our company is bought, then the purchaser will have access to any personal information in our possession.
Personal Information about Children
We do not intentionally collect personal information about children and do not believe that our Website will be of any interest to children. If you believe that we have collected personal information about a child, please send us an email using the contact information below. In your email, please tell us why you believe we have this information, including any details about the personal information we have. We will investigate and delete any such information.
Contact Us
If you would like to contact us about our privacy practices, please either use the “Contact Us” link on our Website or send us an email to privacy@apexwaves.com.
